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Here at Kenna, we love customer feedback–in any form, at any time. It helps identify what we’re doing well and where we can improve. That’s important, because as the leader in risk-based vulnerability management, helping organizations prioritize their riskiest cyber vulnerabilities is something we take very seriously. So whenever we have the chance to learn…
I’ve worked in the customer experience (CX) field my entire career (whether I knew it or not). In that time I’ve seen and employed plenty of approaches that work—and nearly just as many that don’t. In the months to come, I want to share some of what I’ve learned with other CX professionals in the…
The coronavirus pandemic has upended nearly all aspects of business. The rapid (and sometimes unplanned) shift to work from home arrangements has, in turn, led to increased demand for support at SaaS companies, like Kenna Security, where I serve as CMO. I wanted to explore how organizations are maintaining their dedication to providing superior customer…