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Need Help? Visit our Help Center for knowledgebase articles or to submit a helpdesk ticket.
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Need Help? Visit our Help Center for knowledgebase articles or to submit a helpdesk ticket.

99.9% uptime. 100% built to scale

At Kenna Security, we know your vulnerability management efforts are only as reliable as we are. Our cloud-based Modern Vulnerability Management solutions deliver all day, every day because they’re built to scale at enterprise level.

Count on Kenna for:

  • Ongoing maintenance and updates. Free with every subscription
  • 99.9% uptime. Non-stop support of platform availability
  • Instant response to outages or service issues. Alerts and automatic escalation to core engineering
  • And so much more

Support options to fit your business—and your budget

Standard Support includes:

  • Access to all our support and training materials
  • Configuration recommendations, common issue troubleshooting
  • Weekday email access to the Kenna Support Team
  • Response time SLAs based on ticket severity
  • A ticket portal to view open ticket status, and more

For maximum value, our response time SLAs are the same for every customer.

While you protect your INFRASTRUCTURE, we protect your DATA

Learn More

When you need more, we’re here for you

Premium Support includes everything in Standard Support, plus:

  • Extended email support hours
  • 365-day access to the Kenna Customer Success Team

For maximum value, our response time SLAs are the same for every customer.

Get the most from Kenna

Rely on our expert support to gain timely access to the right data—and to make a measurable impact on your risk posture.

Support Data Sheet

A support team? Check. Power user webinars? Check. 24 x 7 x 365 support of product availability? Check. Find out what else is included in Kenna’s Standard and Premium Support offerings.

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