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3 Ps of Customer Experience: Prescriptive, Partnership, and Project Management

3 Ps of Customer Experience: Prescriptive, Partnership, and Project Management

Something as pivotal as risk-based vulnerability management demands more than just a great solution and a one-and-done user training during the customer onboarding phase. It demands in-depth education and a fundamental shift in thinking to align the team and the company around a risk-based mindset.

To transform vulnerability management and ultimately lower risk, customers need a true partner. Kenna Security’s customer experience (CX) team has learned a few things about how to do it right. And they’re here to share those insights.

When Kenna Security customers decide to embrace a modern approach to vulnerability management, they team up with experts ready to dig in, assess, collaborate, and define a custom game plan for deployment and beyond. By following a proven vulnerability management maturity methodology, Kenna experts partner with customers to help establish an efficient and effective way to track, prioritize, and remediate vulnerabilities.

In this on demand webinar Kenna Security’s Customer Success Manager Caleb Eckenwiler walks through how he and the Kenna Security CX team help customers make vulnerability management more effective by focusing on risk. 

Watch to learn about: 

  • Education and alignment around a risk-based approach to ensure success
  • Mapping unique, prescriptive roadmaps for each customer based on their specific KPIs, risk tolerance, and organizational structure 
  • Collaborative project management that holds everyone accountable
  • Establishing a true partnership with equal skin in the game to help customers succeed long-term 
  • Creating healthy competition among remediation teams to reduce risk to the business

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